Wellbeing experts offer mental health support through text therapy sessions

girl texting on her mobile phone
© iStock/diego_cervo

Concern, a leading workplace wellbeing solutions provider, have combined forces with Talkspace online therapy

Concern distinguishes itself through its unique approach of integrating partners like Talkspace into its existing digital platform. This integration shows Concern’s commitment to deploying innovative tools that remove barriers to utilisation, such as stigma, time, and access constraints.

Cecile Currier, Concern’s Chief Executive Officer said: “We strive to reach employees needing wellbeing support earlier and offer more options for help. Messaging-based therapy is a natural next step, its flexibility and confidentiality can engage employees in a way that traditional methods may not. Talkspace is an ideal partner because they share our goal of making effective wellbeing solutions accessible to everyone.”

As part of Concern’s wellbeing services, unlimited messaging therapy is offered as part of a highly customised experience facilitated through Luma™, Concern’s proprietary digital interface.

Employees receive personalised resources and counselling recommendations based on their acuity level after completing a simple online assessment. Some employees are matched with in-person counselling, while others are matched to online options such as Talkspace.

With Luma’s guidance, it ensures that each employee receives the most appropriate solutions to meet their needs. Employees can easily access resources anywhere from the convenience of a phone, tablet, or computer any time of day or night. Established mental health solutions tend to focus on intervention for those who are in crisis. Luma’s streamlined delivery engages more employees earlier in the process before problems escalate.

Lynn Hamilton, Talkspace Chief Commercial Officer said: “We’re excited that Talkspace is being incorporated into Concern’s employee wellbeing solutions and integrated with Luma, their leading-edge digital platform, Concern and Talkspace are a natural fit, as solution providers using technology to break down barriers to quality behavioural health services.”

The addition of Talkspace enables Concern to bring behavioural health services to a wider audience. The secure, confidential, and convenient online therapy service offers an appealing alternative to employees who are reticent to engage in face-to-face counselling.

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